Join a dynamic organization within the industrial and customer services sectors that is seeking an experienced Service Manager to lead their technical team and elevate service delivery standards. This role offers a strategic leadership opportunity for professionals passionate about operational excellence and customer satisfaction.
Where You’ll Make an Impact:
- Manage technicians’ activities including service calls and job sheets
- Schedule and oversee daily technical team operations
- Coordinate with administrative staff to ensure seamless customer service
- Handle customer complaints and technical reports effectively
- Manage customer expectations for timely service delivery
- Arrange spare parts and monitor stock levels
- Conduct technician debriefings and oversee van stock management
- Prepare and submit repair requests promptly
- Negotiate and close service contracts to maximize profitability
- Monitor competitor rates and staff productivity
- Attend site meetings and plan installation projects
- Oversee workshop repairs and vehicle fleet maintenance
- Implement systems and procedures for continuous service improvement
- Lead staff training in customer service and company policies
- Maintain comprehensive documentation of all service activities
- Ensure adherence to industry best practices and service levels
- Monitor and respond to customer complaints and project deadlines
- Write detailed technical reports for clients
- Maintain office and site cleanliness and organisation
- Procure local spares and innovate for project efficiency
- Perform additional duties to ensure customer satisfaction and service excellence
Duties:
- Lead and coordinate the technical team’s daily activities
- Manage customer relations and resolve issues proactively
- Oversee stock and spare parts management
- Drive service contract negotiations and renewals
- Ensure compliance with operational standards and safety regulations
- Prepare reports and documentation for management review
Requirements:
- Minimum of 5 years of management and leadership experience in a technical or service environment
- Strong customer-facing skills with excellent communication abilities
- Technical knowledge and qualifications relevant to the industrial or related sectors
- Proficiency in computer literacy, including Microsoft Office suite
- Proven leadership and team management skills
- Ability to negotiate and handle customer complaints effectively
- Excellent report writing and documentation skills
Familiarity with the following:
- Service and repair operations management
- Inventory and stock control systems
- Customer service best practices
- Industrial sector standards and safety protocols
Take the next step in your leadership career and make a tangible impact on customer satisfaction and operational success. Apply now to join a forward-thinking organization committed to excellence and innovation.
Kindly note that you will be redirected to the Ditto website in order to submit your application for this position.