We are seeking a dedicated Office/Operations Manager to lead the daily running of a busy operation focused on construction, insurance, and building services sectors. This is your opportunity to make a meaningful impact by ensuring smooth workflows, effective communication, and top-tier service delivery.
Duties:
- Oversee day-to-day office and operational management, ensuring efficiency across all functions
- Manage and coordinate operational staff and plumbing teams
- Handle workflow scheduling and monitor job progress to meet deadlines
- Maintain insurance and client portal management, ensuring all documentation is complete
- Prepare monthly statements and oversee financial administration
- Administer HR functions including staff performance and workplace matters
- Comfortable with debt collection duties
- Liaise with clients, insurance companies, and suppliers to foster strong relationships
- Resolve operational issues and manage escalations promptly
- Follow up on outstanding work, ensuring jobs are completed to high standards
- Take on after-hours operational management when required
- Own problems and drive them to resolution with a proactive approach
Requirements:
- Proven experience in Office Management, Operations Management, or Business Management
- Strong HR and staff management skills
- Excellent administrative and financial acumen
- Superior organisational and time-management abilities
- Ability to manage teams effectively in a busy environment
- Solid understanding of office and operations procedures
Nice to Have:
- Experience in construction, insurance, or building services industries
This role will involve shift work
2 weeks: 07:30 – 16:30
2 weeks: 11:00 – 20:00
1 weekend per month: Operational management responsibilities
Candidates must be comfortable with the above working structure before applying.
Please apply by clicking on the link provided. Only electronic applications will be considered.
Kindly note that you will be redirected to the Ditto website in order to submit your application for this position.