We are looking for a hands-on AV/IT Support Technician to join our client’s team. This is primarily an office/control-room based position, providing technical support and monitoring across the business, with occasional travel to sites required.
The ideal candidate will have a practical, can-do attitude and be comfortable getting involved in everything from basic IT support and networking to AV equipment and troubleshooting.
Key Responsibilities:
- Provide day-to-day IT and technical support from the control room.
- Monitor and troubleshoot guest WiFi and network connectivity.
- Provide AV setup and troubleshooting support, including TVs, display systems and guest interfaces.
- Monitor CCTV and fire systems.
- Assist with basic network and office IT support.
- Troubleshoot hardware, cabling, printers, PCs and other office equipment.
- Provide remote and occasional on-site technical support.
- Escalate more complex technical issues where necessary.
Requirements:
- Previous IT/technical support experience would be advantageous.
- Strong troubleshooting and problem-solving ability.
- Practical, hands-on approach with a willingness to learn.
- Valid Code 08 driver’s licence.
- Hospitality/lodge IT experience would be advantageous.
- Experience with Ruckus, UniFi or other WiFi/networking technologies would be a strong advantage.
Important:
This is primarily an office/control-room based role in Upper Highway, with occasional site travel required. Business-related travel will be compensated.
Kindly note that you will be redirected to the Ditto website in order to submit your application for this position.