Established company is looking for an IT Desktop Technician to provide first-line technical support to end users and the production environment.
Requirements
- Matric / Grade 12
- A+ and N+ Certifications
- Minimum 1 year’s experience providing end-user support
- Minimum 1 year’s experience supporting desktop hardware, laptops, scanners and printers
- Minimum 1 year’s experience in network support and troubleshooting
Preferred
- IT Certificate or Diploma
- Minimum 6 months’ experience supporting workstation hardware
- Minimum 6 months’ experience in user support
- Minimum 6 months’ experience troubleshooting network connectivity
- Manufacturing experience is preferred but not considered an absolute requirement
Advantageous
- Experience within a manufacturing environment (preferred but not essential)
- Experience supporting manufacturing systems
- Basic technical hand skills (ability to work with hand and power tools)
Key Responsibilities
- Install, configure and repair desktop hardware and operating systems.
- Provide first-line support for IT issues affecting the production environment.
- Troubleshoot desktop, laptop, printer, scanner and peripheral issues.
- Support basic network connectivity troubleshooting.
- Assist senior IT staff with investigating and resolving technical issues.
- Assist with the implementation and support of IT infrastructure projects.
- Document IT support procedures and technical processes.
- Deliver excellent customer service while ensuring timely resolution of support requests.
Shift Work This role operates on a shift rotation to provide IT support to a 24/7 manufacturing environment.
Technicians work:
- Alternating day and night shifts
- Night shift every second week
- Rotational schedule supporting continuous production operations
Working Hours
Day Shift 07:00 – 16:30
Night Shift Approximately 19:30 – 06:00
Kindly note that you will be redirected to the Ditto website in order to submit your application for this position.