Salary Range: Competitive (Negotiable for the right person + live-in benefits)
An award-winning luxury boutique estate in the KZN is seeking a commercially minded General Manager to lead and grow the business. This is a hands-on operational role focused on driving profitability, strengthening systems and procedures, elevating guest experience, and supporting the long-term growth of the property.
The ideal candidate is a strong team player with sound business and hospitality acumen, a solid understanding of luxury hospitality operations, and the ability to implement structure, controls, and strategic growth initiatives.
Minimum Requirements
• Formal qualification in Hospitality Management, Business, or Commerce.
• 5+ years’ experience as a General Manager or senior hospitality leader within a luxury hotel, lodge, or boutique estate.
• Strong financial acumen with experience in costing, budgeting, procurement, and profit growth.
• Proven ability to implement and manage SOPs and operational systems.
• Strong marketing and business development capability.
• Excellent leadership and team management skills.
• Guest-focused with a polished and professional communication style.
Key Duties & Responsibilities
• Oversee the daily operations of the hotel, restaurant, weddings, and events departments.
• Drive turnover, profitability, and overall commercial performance of the business.
• Implement and maintain strong operational systems, procedures, and SOPs.
• Monitor costing, stock control, procurement, and departmental expenses.
• Support and implement marketing initiatives to strengthen occupancy and brand presence.
• Lead and mentor the management team while fostering a collaborative culture.
• Maintain exceptional guest relations and luxury service standards throughout the property.
Kindly note that you will be redirected to the Ditto website in order to submit your application for this position.