A well-established organization within the tourism sector is seeking a Contracts and Rates Administrator to join their team in KwaZulu-Natal. This role is pivotal in ensuring that rate sheets and policies are accurately loaded and maintained, directly impacting the quality of service delivered to clients and the efficiency of the reservations team. Based in Hillcrest.
Duties:
- Read, interpret, and verify rate sheets to ensure clear communication via Tourplan.
- Load new season rates and update existing rates as required.
- Maintain and update Tourplan notes, policies, and specific supplier rate policies.
- Use rate reports to confirm data accuracy after updates.
- Manage diary notes and policies, removing outdated information at appropriate times.
- Support consultants with queries related to rates, notes, and policies.
- Ensure all latest rate sheets, terms, and conditions are securely stored on the shared drive.
- Archive expired rates and related documents systematically.
- Proactively identify opportunities to enhance the value of loaded information for reservations staff and clients.
- Keep supplier contact details, including emergency contacts, up-to-date in Tourplan.
- Attend product updates and continuously expand product knowledge.
Requirements:
- Matric
- At least 2 years’ experience in tourism and travel specifically in a rates loading team
- Ability to interpret and check complex rate sheets and policies
- Proficiency with Tourplan or similar reservation systems
Kindly note that you will be redirected to the Ditto website in order to submit your application for this position.