Luxury Safari Lodge | Zambia
A luxury safari lodge in a remote wilderness environment in Zambia is looking for an experienced Assistant General Manager to work closely with the General Manager in the overall operation of the property.
This is a senior, hands-on role for an experienced safari operator who can lead from the front, maintain exceptional guest standards and take ownership of the day-to-day operation. The successful candidate will also assume responsibility for the lodge when the General Manager is off property.
Key Responsibilities
- Support the General Manager across the full lodge operation and daily management
- Maintain a highly visible presence and personally host and engage with guests
- Coordinate guest movements, activities, guides, vehicles, boats, transfers and special arrangements
- Lead and support HODs, ensuring departmental standards, performance and accountability
- Oversee staffing, training, rosters, performance and staff welfare
- Monitor operational standards across guest areas, F&B, housekeeping, back-of-house and facilities
- Oversee stock, procurement, maintenance, infrastructure, vehicles, boats and key lodge assets
- Assist with budgeting, cost control, financial reporting and operational variances
- Identify opportunities to improve guest experience, efficiency and on-property revenue
- Ensure operational issues are actioned, followed through and resolved
- Support health and safety, compliance, emergency preparedness and lodge projects
Requirements
- Relevant Bachelor’s degree
- Senior management experience within an ultra-luxury safari lodge or high-end remote hospitality environment
- Current or previous experience as a General Manager, Deputy GM, Assistant GM, Lodge Manager, Senior Lodge Manager or equivalent
- Strong high-touch guest service and hosting ability
- A genuine all-rounder who is happy to get stuck in across reception, rooms, service, kitchen, activities, operations and property maintenance
- Practical and resourceful, with the ability to troubleshoot and resolve problems independently in a remote environment
- Strong people leadership and commercial awareness, including cost, stock, procurement and revenue management
- Proactive, disciplined and highly organised, with strong follow-through
- Comfortable living and working permanently in a remote wilderness environment
- Experience with boats, vehicles and river-based safari operations would be advantageous
- Open to international candidates; relevant work authorisation will be arranged for the successful candidate
The Opportunity
A permanent opportunity to join a luxury safari operation in a unique remote wilderness setting in Zambia.
Competitive remuneration + live-in accommodation and benefits.
Kindly note that you will be redirected to the Ditto website in order to submit your application for this position.