Our client is looking for a highly motivated Operations Manager eager to join a thriving team in a rapidly expanding company.
Join a top importer and distributor of exclusive commercial and domestic kitchen solutions, serving the energetic HORECA sector and major retailers. Experience a business on the rise, renowned for impeccable standards, dependability, and outstanding client partnerships. Take your career to the next level alongside industry leaders and embrace a key role in shaping future growth and operational excellence.
Minimum Qualifications
- Matric certificate and Bachelor’s Degree in Business Administration, Logistics, Commerce, or relevant industry experience
- Demonstrated success in selling products to the HORECA/QSR environment and establishing listing arrangements with retail channels in the kitchen/homeware category
- 5+ years’ leadership experience in operations or management, preferably with oversight across multiple sites
- Comprehensive understanding of inventory solutions, supply chain logistics, and import regulations.
- Flexible and available for frequent travel to client locations and operational sites
- Advanced Excel, Shopify would be an advantage
Key Responsibilities
- Warehouse & Operations Supervision:
- Lead teams managing stock and repairs across dual locations, supporting flawless inventory control and detailed record-keeping.
- Refine warehouse procedures to improve accuracy in packing and shipments and maximise space utilisation.
- Guide after-sales service and technical repair groups, resolving customer concerns and streamlining processes to eliminate recurring issues.
- Team Development, Marketing & Technology:
- Oversee onboarding and ongoing product training for both sales and technical staff, fostering extensive product expertise.
- Serve as primary contact for external marketing support, ensuring the e-commerce platform is consistently refreshed and optimised.
- Sales Channel Stewardship & Key Accounts:
- Ensure all sales channels, including e-commerce platforms like Takealot, operate seamlessly and stay current.
- Manage relationships with major accounts, maintaining tailored processes for exceptional client service.
Key Competencies
- Proactive approach and ownership of challenges and solutions.
- Keen eye for detail across inventory and import documentation.
- Skilled negotiator and communicator in high-stakes client interactions.
- Adaptability and resourcefulness under logistical and operational challenges.
- Sound judgment and rapid decision-making when faced with new situations.
What We Offer
- Industry-leading compensation plus performance bonuses.
- Significant responsibility and influence, working in close partnership with the Managing Director.
- Vibrant, varied workplace setting with continuous learning and advancement opportunities.
- Strong prospects for continued career growth within a company committed to expansion and innovation.
Kindly note that you will be redirected to the Ditto website in order to submit your application for this position.