Join a reputable leader in the retail and wholesale industry, committed to delivering exceptional customer service and operational excellence. Our client, a well-established organization, is seeking a dedicated Senior Branch Coordinator to lead and optimize branch operations, ensuring sales growth, inventory accuracy, and team effectiveness.
Are you ready to make a significant impact in a dynamic environment?
Duties:
- Drive effective sales management by resolving customer complaints, escalating issues when necessary, and maintaining high levels of customer engagement.
- Communicate sales targets clearly to motivate the team and achieve branch sales objectives.
- Attend to customers, manage order processes including capturing, picking, and invoicing.
- Maintain and organize showroom displays, ensuring samples and new catalogue items are current and well-presented.
- Follow up with Sales Coordinators on outstanding orders, backorders, and orders in editing.
- Oversee stock control operations, ensuring adherence to company processes and accuracy in stock-take activities.
- Manage inter-branch transfers efficiently with prompt acceptance and continuous follow-up.
- Resolve queries proactively, ensuring timely feedback and issue resolution.
- Lead daily warehouse operations, ensuring SOP compliance for receiving and dispatch functions.
- Oversee financial activities within the branch, including petty cash, COD compliance, and expenditure monitoring.
- Review customer accounts, especially COD accounts, for credit balances to prevent unresolved credits.
- Set clear performance expectations for staff, fostering accountability and high standards.
- Monitor employee attendance and address disciplinary or performance issues promptly in collaboration with HR.
Requirements:
- Minimum of 3 years’ experience in retail or wholesale environments.
- Strong leadership and team management skills.
- Proficiency in Microsoft Office, SYSPRO, and inventory control systems.
- Excellent customer service, sales and communication skills.
- Ability to manage stock control, stock-take activities, and inter-branch transfers effectively.
- Attention to detail and adherence to SOPs.
Familiarity with the following:
- Backstock Management
- RPE
- Inventory Control
- Customer Service
Benefits:
- Medical Aid Contribution
- Provident Fund Contribution
Are you prepared to lead a high-performing team and uphold operational excellence? Apply now and be part of a thriving organization that values integrity, teamwork, and professional growth.
Kindly note that you will be redirected to the Ditto website in order to submit your application for this position.