National Business Manager – Ballito

Our client is looking for a National Business Manager to manage operations, ensuring excellent delivery of services, optimization of resources, and achievement of budgeted goals in both revenue and profit. This role requires strong leadership, strategic planning and day-to-day management of regional and club managers and staff to ensure high customer satisfaction, operational efficiency, financial performance and grow player occupancies at their clubs.

Minimum qualifications:

  • Bachelor’s degree in business administration, Sports Management, or a related field
  • 5 years proven experience in operations management, preferably within the sports, fitness, or hospitality industries
  • 5 years’ experience managing a team
  • Strong understanding of the padel sport is essential
  • Advanced Excel capability to create reports and analysis of data
  • Strong financial acumen and ability to analyse data for decision-making
  • Familiarity with facility management and scheduling systems (e.g., Playtomic)
  • Excellent leadership and team management skills
  • Fit and healthy
  • Willing to work weekends
  • Willing to travel
  • Own car

Key responsibilities:

  • Develop and implement operational strategies aligned with the overall business goals
  • Identify opportunities to grow participation of players at Padel Clubs, including new clubs, facilities, or service offerings
  • Oversee day-to-day operations of all Padel Club locations across South Africa, ensuring facilities are well-maintained and fully operational
  • Implement and monitor policies, procedures, and standards to enhance operational efficiency, daily court maintenance and customer experience
  • Drive all ancillary club revenue: including, retail, F&B. Advertising and other sporting activities ie tennis, golf driving range, putting green etc.
  • Manage, report on and direct court booking, tournament scheduling, and member activities to maximize revenue and participation
  • Produce reports weekly and monthly on occupation, revenue and performance to budget for all clubs
  • Identify and implement strategies to increase player participation and profitability, including optimizing pricing models and controlling operational costs at all clubs
  • Recruit, train, and lead a high-performing operations team, including managers, coaches, and support staff at clubs
  • Ensure exceptional customer service standards across all Padel club locations
  • Work closely with the marketing team to support promotional activities, events, and tournaments
  • Oversee execution of events, ensuring smooth operations and positive customer experiences
  • Direct and manage the social media activities of the company
  • Solicit promotional and brand advertising for clubs
  • Ensure compliance with all legal, regulatory, and safety standards at clubs

Personality:

  • Proactive
  • Energetic
  • Tech Savvy
  • Entrepreneurial mindset
  • Engaging
  • Strong negotiator

Apply:

To apply, please send your CV to yvette@dixierecruitment.co.za

We will be in contact with shortlisted candidates who meet the requirements detailed above. If you have not received a reply within 2 weeks, please consider your application unsuccessful.

By applying, you confirm that:

  • We may retain your personal information in our database for future matching of suitable opportunities
  • We may contact you when suitable opportunities arise
  • The information you have provided to us is true, correct and up to date

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