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Ready to take the reins of customer data, reporting, and administration at a fast-growing supply chain business on a mission to grow? We’re looking for a Customer Business Intelligence & Administration Manager who thrives on driving efficiency, delivering actionable insights, and making bold, fact-based decisions that shape the business.
You’ll centralise customer administration, overhaul reporting systems, and ensure executives have the insights they need to make decisions.
What You’ll Do
- Own and optimise all customer reporting, forecasting, costing, and new business analysis. Standardise, streamline, and improve processes for maximum efficiency.
- Lead high-impact continuous improvement projects, eliminating wasted time and driving operational excellence.
- Deliver sharp, insightful dashboards and reports to Exco on revenue, GP, and strategic priorities, helping guide the business’s top decisions.
- Drive world-class sales and CRM systems through hands-on involvement in the ODOO implementation project.
- Build, centralise, and lead a national customer administration team, replacing fragmented regional processes.
- Influence and partner with sales, procurement, operations, and technology teams to embed data-driven decision-making.
- Champion change management initiatives, ensuring adoption of best practices across the business.
Key Requirements
- Diploma or relevant business qualification with strong numerical and analytical skills.
- 8+ years’ experience in sales or executive reporting, business intelligence, or operational data management.
- Proven track record of system optimisation, process improvement, and driving operational efficiency.
- Exceptional Excel, PowerPoint, and reporting tool skills.
- Supply chain or manufacturing experience highly advantageous, especially automotive parts.
- Strong influencing skills and ability to get buy-in from stakeholders at all levels.
- Self-starter mentality with the confidence to make decisions and drive results independently.
Why This Role is Different
This is a new, high-impact position with a direct line to executives. You’ll be the engine that powers fact-based decisions, transforming fragmented processes into a strategic advantage. If you thrive on challenge, hate inefficiency, and want to see your work directly impact growth and performance, this is the role for you.